i just bought new tires for our truck at canadian tire and it was a fucking fiasco from start to finish. what went wrong, you ask?
- they put the wrong tires on. i wanted the total terrain A/T2 tires but they put on total terrain APL’s. they sound similar to the layperson but they’re actually totally different.
- they told me it would take an hour to put the correct tires on…
- …but after an hour and ten minutes, they told me they could only find 3 of the 4 tires they supposedly had in stock. keep in mind they were supposed to be done installing the tires now, not running around the shop looking for them.
- they offered me a set of the next tire up in terms of quality, at no extra charge, so after over two hours i finally had my truck my back.
- the guy neglected to tell me that the tires i got have a limited time $70 rebate offer. it was only by looking at the tires online afterward that i learned about the rebate. what a salesman.
WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i’m honestly shocked at how fucking stupid and careless the staff were to make so many errors. bill suggested i call the manager and explain all of this to them. he thinks they’ll probably give me a gift card or something to make up for all the bullshit. i think he’s right, but even if he’s not, i think it’s a great idea to call a supervisor and say, “you’ve got a serious infestation of imbeciles working your shop,” so that they can go and give them all the talking-to that everyone despises hearing. if i can spread this misery around a little bit, i think i’ll feel just a little bit better about it.
of ineptitude and customer disappointment.
*edit – i made a mistake when i first wrote this. i originally thought they also overcharged me for the tires they wound up giving me in the end. i double checked this before i was going to call the manager today though, and i’m glad i did because it turned out i was wrong. so i took that part out of this entry. as terrible as the service was, i don’t think i need to lie to make canadian tire look even worse. they do just fine at giving themselves a bad rap.*
crimson highway 